Vacant job

Eccera Professionals AB

We are specialists in staffing and consulting services within IT and technology – from promising talents and consultants with broad competence to experienced specialists with deep expertise.

For you as a candidate, we are a secure partner offering exciting assignments, personal development, and close contact with our advisors. We ensure you get the right assignment for your skills and ambitions – always with the human element at the center.

For our customers, this means we are a reliable supplier that can quickly match the right competence with the right need. In addition to our strong internal consulting organization, we also have an extended partner network, which allows us to offer even greater flexibility and breadth in delivery.

Collaboration and quality characterize everything we do, and our core values are summarized in our promise: Empowering the Nordics through people.

Eccera has 300 employees and offices in Stockholm, Gothenburg, Malmö, and Linköping. We are a member of Almega Kompetensföretagen and follow their collective agreement with Unionen.

Our customer in Södermanland is looking for Service Desk Technicians and On-site Technicians. The customer handles all types of cases related to healthcare systems, IT, or telephony, ranging from fault reports, orders, user support, inquiries, and requests, to permission management.

This announcement applies to a recurring need, meaning we are continuously looking for competent employees for the role of IT Support. The assignments take place on-site in either Eskilstuna or Nyköping. Therefore, we are looking for you who want to keep the door open for new opportunities and are ready to take the next step in your career when the right assignment arises.

Travel may occur in the position, hence a B-driver's license is required.

As a consultant at Eccera, you get a secure employment and accumulate valuable work experience on assignments at our customers. Your consulting manager supports your development, where you continuously gain new experiences and knowledge. An excellent opportunity to build your career.

Your responsibilities

As an IT Support Technician, you will have customer contact and help users with their problems. Customer contact is primarily via phone, and the problems can vary. You will troubleshoot independently and find solutions to technical problems, and adapt computer and program installations to suit the company's needs. You will work with support for Windows operating systems and standard applications, as well as provide daily user support to the entire organization via phone and ticket system.

Your profile and qualifications

To succeed in the role, you enjoy customer contact and are a star at problem-solving. You have good communication skills, both with customers and colleagues. As a person, you are self-reliant, flexible, and analytical in your troubleshooting.

To thrive in this role, we believe you have a broad IT interest and are driven by developing new areas of competence. You are a team player who likes to work in a dynamic environment.

Requirements

• Experience working with Active Directory and Azure AD/Entra ID
• Knowledge of Microsoft Office 365 and Citrix
• Experience with case management, telephone support, and support using remote control tools
• Fluent in speaking and writing both Swedish and English
• B-driver's license

Meritorious

• Education within IT

Working hours are currently Monday to Friday, divided into two different shifts (07:00–16:00 or 08:00–17:00), but may change according to business needs.

We place great importance on your personal qualities.

What we offer

At Eccera, you get the tools you need to reach your goals. We offer all our consultants qualified training and certifications in the latest technology. We believe that our employees should always continue to develop. Therefore, we offer you the opportunity to create an individual training plan, where we cover both study materials and the certifications themselves. During your development, we will match your competence with the right assignment as you advance. We regularly conduct exciting activities where you as a consultant get the opportunity to meet and socialize with your colleagues in fun and relaxed settings.